Applied Emotional Intelligence

Boost essential emotional intelligence competencies for 2021 and beyond.

Emotional intelligence is a set of skills that help us act intelligently with our emotions, enhancing our decisions, behaviour and performance. If your team or organisation are looking to develop and enhance emotional intelligence, this course is for you.

This program will help you enhance how well you demonstrate emotionally intelligent behaviour and, in doing so, improve how you connect, communicate and collaborate with others. Research has shown that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood.

OBJECTIVES

During this program, you will improve your understanding of emotions and emotional intelligence. You will also explore and practice tools and techniques for applying emotional intelligence in the workplace.

Explore the neuroscience of emotions and emotional intelligence
Examine tools and techniques for effectively asking for, and responding to feedback
Discover techniques for developing self and awareness of others
Understand how to use reactive and proactive techniques to build resilience and manage strong emotions, and
Develop skills to better connect, collaborate and communicate with your colleagues.

HIGHLIGHTS

Personal resilience quiz
Proactive strategies and techniques for:
Thinking
Physiology
Relationships
Environment
Workplace experience reflection model
Relationship development activities

WHAT IS THE LEARNING JOURNEY?

Module 1: Self-Awareness

Take a deep dive into emotional self-awareness – awareness of the way we feel. The way we feel influences our thoughts and the decisions we make, it shows up in our behaviour at home and at work and significantly impacts performance. Becoming more self-aware improves the quality of our relationships at work and also our personal lives.

Module 2: Awareness of Others

Awareness of others is about perceiving, understanding and acknowledging the way others feel. This module will help you develop tools and techniques for enhancing your awareness of others and empathy, so you can more accurately view situations from the perspective of others, anticipate responses and be more behaviourally agile. Being more situational in your approach will allow you to better connect with, communicate to, and influence those you work with.

Module 3: Authenticity

Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others. This module will help you find effective ways of expressing how you feel, and practice applying a model to facilitate challenging conversations, to enhance how we connect and build relational trust with others.

Module 4: Emotional Reasoning

Emotional reasoning is about using the information in feelings (from oneself and others) and combining it with other facts and information when decision-making. This module will discuss how to use purpose and values to guide our reasoning when decision making and explore tools and techniques for generating new knowledge and ways of approaching problems.

Module 5: Self-Management

Self-Management is about managing one’s own mood and emotions; time and behaviour; and continuously improving oneself. Learn how to enhance how you manage your own mood and emotions, stress and workloads, and bounce back from the challenges life throws at you.

Bring the Resilience Learning to Your Team

Module 6: Positive Influence

Positive Influence is about positively influencing the way others feel through problem solving, providing feedback and recognising and supporting others’ work. In this module, explore the things you can do to boost the quality of your day-to-day social interactions. Identify a close personal relationship you could improve, the actions you could take to do so and explore a coaching model for helping others respond to their challenging situations effectively.

WHAT’S INVOLVED?

As pre-work to the program, participants complete the Genos Emotionally Intelligent Workplace Assessment. During the program, we provide them with their Feedback Report, a Development Tips workbook and expert-led debrief and action planning methodologies to help participants leverage strengths and address development opportunities.

Attendee on Living & Working with EI in an Online World

Signing up the 4-week Emotional Intelligence program was the best decision ever! It helped me to understand better how human emotions work. It is an essential skill which helps to increase productivity and efficiency.

Attendee on Resilience Training Program

I just wanted to contact you to thank you for taking the time and effort to deliver this excellent resource. I have attended both of the last two sessions and I am really looking forward to the rest. I find this information invaluable in supporting my mindset when it comes to stressful situations. I really appreciate the work that you are doing here.

Josef Figa, HR Business Partner, Givaudan

Feedback on The Mindful & Emotionally Intelligent Salesperson was universally excellent – it was described by several of our senior salespeople as the best sales training they’d ever attended.

Joost Leerintveld, Fitbit Country Manager, Benelux

… very good, interesting and helpful … I have to say I am really seeing the benefits from it.

Sandra De Nóbrega

One of the best and most useful learning experiences. From the first session, this workshop offers reflections and tools that allow adding value to the personal growth and growth of organizations that can be intervened from the strengthening of their Emotional Intelligence. Beautifully presented, with relevant and updated data and accompanied by a team not only with high knowledge, but with the disposition and empathy of delivering response, while generating the best experience.

S.S. Muthhukumar, Executive Coach

I have seen many leaders struggling with EI and not being aware of the consequences for themselves and the people associated with them. I liked the webinar because the content was rich, and Deiric’s explanation was simple enough to understand. Avoiding triggers, SCARF was a revelation. A BIG THANK YOU to Deiric.

Cherian George, National Health Service (UK)

I am already using it to spread the message of mindfulness and EI, thereby creating a more productive and pleasant working environment. The NHS in the UK is wonderful organisation that can improve by using EI and mindfulness, by all its employees, but in particular by those in leadership and managerial roles. I would highly recommend this programme to colleagues and others.

Joké Adenuga, Productivity Consultant

We’re only halfway through this (Mindful Leader) program and I have already benefitted enormously. I have the vocabulary to describe what’s going on in my mind (all those ‘open tabs’). Sensing and becoming more aware of my emotions helps me to take control and act in a more thought out manner.

Wendy Wattrus, Financial Manager

This program has been such an important part of my personal development & growth strategy. The fact that I engaged in it in the first place was serendipitous. It has become increasingly obvious it was meant to be at this moment in my life. Thank you for all your time & valuable nuggets that have been added to my toolbox.

Christina Rodriguez

Since 15 March 2020 when lockdown began here in Spain, I have watched hours of webinars…some great…some crap. But today was the best in many ways, more engaging, more relevant, Deiric made us feel safe with what he brought into the room…sorry zoom. Where have you been all my life?

Want to learn more about the Applied Emotional Intelligence program?

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