Applied Emotional Intelligence
Boost essential emotional intelligence competencies for 2021 and beyond.
Emotional intelligence is a set of skills that help us act intelligently with our emotions, enhancing our decisions, behaviour and performance. If your team or organisation are looking to develop and enhance emotional intelligence, this course is for you.
This program will help you enhance how well you demonstrate emotionally intelligent behaviour and, in doing so, improve how you connect, communicate and collaborate with others. Research has shown that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood.
During this program, you will improve your understanding of emotions and emotional intelligence. You will also explore and practice tools and techniques for applying emotional intelligence in the workplace.
- Explore the neuroscience of emotions and emotional intelligence
- Examine tools and techniques for effectively asking for, and responding to feedback
- Discover techniques for developing self and awareness of others
- Understand how to use reactive and proactive techniques to build resilience and manage strong emotions, and
- Develop skills to better connect, collaborate and communicate with your colleagues.
- Personal resilience quiz
- Proactive strategies and techniques for:
- Workplace experience reflection model
- Relationship development activities
WHAT IS THE LEARNING JOURNEY?
Module 1: Self-Awareness
Take a deep dive into emotional self-awareness – awareness of the way we feel. The way we feel influences our thoughts and the decisions we make, it shows up in our behaviour at home and at work and significantly impacts performance. Becoming more self-aware improves the quality of our relationships at work and also our personal lives.
Module 2: Awareness of Others
Awareness of others is about perceiving, understanding and acknowledging the way others feel. This module will help you develop tools and techniques for enhancing your awareness of others and empathy, so you can more accurately view situations from the perspective of others, anticipate responses and be more behaviourally agile. Being more situational in your approach will allow you to better connect with, communicate to, and influence those you work with.
Module 3: Authenticity
Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others. This module will help you find effective ways of expressing how you feel, and practice applying a model to facilitate challenging conversations, to enhance how we connect and build relational trust with others.
Module 4: Emotional Reasoning
Emotional reasoning is about using the information in feelings (from oneself and others) and combining it with other facts and information when decision-making. This module will discuss how to use purpose and values to guide our reasoning when decision making and explore tools and techniques for generating new knowledge and ways of approaching problems.
Module 5: Self-Management
Self-Management is about managing one’s own mood and emotions; time and behaviour; and continuously improving oneself. Learn how to enhance how you manage your own mood and emotions, stress and workloads, and bounce back from the challenges life throws at you.
Module 6: Positive Influence
Positive Influence is about positively influencing the way others feel through problem solving, providing feedback and recognising and supporting others’ work. In this module, explore the things you can do to boost the quality of your day-to-day social interactions. Identify a close personal relationship you could improve, the actions you could take to do so and explore a coaching model for helping others respond to their challenging situations effectively.
As pre-work to the program, participants complete the Genos Emotionally Intelligent Workplace Assessment. During the program, we provide them with their Feedback Report, a Development Tips workbook and expert-led debrief and action planning methodologies to help participants leverage strengths and address development opportunities.